1. IntroductionAt Trylity, we are committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard personal data when you use our WhatsApp Business API platform. By using our services, you agree to the terms of this Privacy Policy.
2. Information We CollectWe collect different types of information to provide and improve our services, including:
User Data: When you register or use our platform, we collect details such as your name, contact information, and payment details.
Usage Data: We collect technical data, including IP addresses, device types, browser information, and browsing patterns, to enhance platform functionality and security.
End-User Data: If you use our platform to send messages via WhatsApp, you are responsible for obtaining consent from end-users before collecting or processing their personal information.
3. How We Use Your InformationWe use the collected data for the following purposes:
Service Provision: To provide, operate, and improve our WhatsApp Business API services.
Communication: To send updates, notifications, and service-related messages.
Security and Fraud Prevention: To monitor for suspicious activity and protect users from unauthorized access.
Legal Compliance: To comply with applicable laws, regulations, and Meta’s policies.
4. Data Sharing and DisclosureWe do not sell, rent, or trade your personal data. However, we may share your information in the following cases:
With Trusted Service Providers: We may share data with third-party providers who assist us in running our operations under strict confidentiality agreements.
Legal Requirements: We may disclose information if required by law, regulatory authorities, or to protect our legal rights.
5. Data SecurityWe implement appropriate security measures to protect your data from unauthorized access, alteration, or disclosure. These measures include:
Encryption: Sensitive data is encrypted during storage and transmission.
Access Control: Restricted access to authorized personnel only.
Regular Security Audits: We review and update our security protocols regularly.
Users are responsible for keeping their account credentials secure.
6. Data RetentionWe retain personal data only as long as necessary for the purposes outlined in this policy or as required by law. When data is no longer needed, we securely delete or anonymize it.
7. User RightsAs a user, you have the following rights regarding your data:
Access: Request a copy of the personal data we hold about you.
Correction: Update or correct your information.
Deletion: Request the deletion of your data, subject to legal obligations.
Objection & Restriction: Limit or object to certain data processing activities.
To exercise these rights, please contact our support team.
8. Compliance with Data Protection LawsWe comply with applicable data protection laws, including:
General Data Protection Regulation (GDPR) (for European users)
California Consumer Privacy Act (CCPA) (for California residents)
Digital Personal Data Protection Act (DPDP Act, 2023) (for Indian users)
9. Changes to this Privacy PolicyWe may update this Privacy Policy periodically. Any significant changes will be notified via email or platform notifications. Continued use of our services after updates constitutes acceptance of the revised policy.
10. Contact InformationIf you have any questions or concerns regarding this Privacy Policy, please contact us:
Email: [email protected]